Privacy Policy

1. Information We Collect

We collect information about you directly from you, automatically through your use of our Service, and in some cases, from third parties (such as your educational institution).

1.1. Information You Provide to Us

• Account Information: When you register for an account, we collect information such as your name, school email address, password, institution, college, programme, and year level. You may also choose to provide a profile picture and phone number.
• User Content: We collect the information you post, upload, or share on the Service, including resources, posts, comments, images, and timetable information.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

1.2. Information We Collect Automatically

• Log and Usage Data: Like most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include the Internet Protocol (IP) address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information, search terms, and cookie information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

1.3. Information from Your Educational Institution (If Applicable)

In some cases, your educational institution may provide us with certain information about you, such as your enrollment status, course list, or school email address, to facilitate your use of the Service. This is governed by our agreement with your institution.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service;
• Improve, personalize, and expand our Service;
• Understand and analyze how you use our Service;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes (with your consent, where required);
• Process your transactions (if any);
• Send you push notifications (if enabled);
• Find and prevent fraud; and
• For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

3. How We Share Your Information

We may share the information we collect in various ways, including the following:

• With Your Consent: We may share your information with your consent or at your direction.
• With Your Educational Institution: If you are using Althea through an institutional account, we may share certain information with your institution as necessary to provide the Service or as required by our agreement with them.
• With Other Users: Certain information, like your profile name, avatar, and User Content you post in shared areas (like the Feed or Community Resources), may be visible to other users of the Service within your institution or courses.
• Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as hosting, data analytics, customer service, and email delivery. These service providers will only have access to your information as necessary to perform their functions and are prohibited from using it for other purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
• Business Transfers: If Althea is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.

4. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Depending on your location and subject to applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request correction of your personal information if it is inaccurate or incomplete.
• Request deletion of your personal information.
• Object to or request a restriction on the processing of your personal information.
• Request the transfer of your personal information to another party.
• Withdraw consent at any time where we are relying on consent to process your personal information.

To exercise these rights, please contact us using the contact details provided below.

7. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or a higher age threshold where applicable under local law). We do not knowingly collect personally identifiable information from children under this age. If you become aware that a child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@althea.lumtechx.com